Answers about our services, offers and much more
The guaranteed technical product support covers a period of 10 years.
All VALLON products are characterized by highest technical standards and durability. In many cases, a repair is possible even after the regular technical support period of 10 years. For a specific clarification, please Contact Us.
You will find all relevant technical data on our website in the “Products“ section:
Detectors > Metal Detectors
Detectors > Dual-Sensor Detectors and GPR
Detectors > Magnetometer
Detectors > Multi-Channel Systems
Detectors > Data Acquisition and Evaluation
If required, we will be happy to send you further technical information. Please contact us by e-mail: info@ballistecmt.com
For answers to technical questions or problems, send an e-mail to info@ballistecmt.com
The serial number is located on the type label. For the fourth generation metal detectors, you can also find the serial number in the integrated web server under Detector > System Information.
Should you not agree with the cost estimate we provide, we will only charge you for the inspection fee. We can then dispose of the device for you. Alternatively, we will send the unrepaired device back to you. We ask for your understanding that we have to charge you for the shipping costs incurred for this.
VALLON detectors are guaranteed for 24 months. On all other parts we grant a warranty of 12 months. Please note that batteries and rechargeable batteries are generally excluded from this warranty.
Information about parts and accessories is available directly on our website at the corresponding product
In principle, VALLON products must be disposed of properly in accordance with the user manual. Please contact us so that we can support you accordingly.
You can carry out numerous repairs yourself or have them carried out by local service partners after consulting our service team. Please contact us for further details.
If you do not have any experience in using our detectors, we recommend that you attend a user training course. This can take place at our test site or, alternatively and depending on the general conditions, at your premises.
Our quality management system is certified according to ISO 9001:2015.
VALLON products offer a wide range of individual configuration options. The prices depend on the configuration and the scope of delivery. We will be happy to provide you with detailed pricing information during a personal consultation.
Due to the large number of our products and accessories, we will be happy to inform you about the prices during a personal meeting. Afterwards you will receive a written offer.
For more information on our training offers, please visit our website:
Training and Workshops
VALLON does not provide own financing offers.
In principle, VALLON detectors are manufactured to order. In some cases, devices are also available directly from stock. Of course, we are at your disposal for clarification of short-term delivery times.
In the section Detectors > Products, we provide you with a product and parts inquiry on the product detail page. You can use this function to send us your inquiry. Since VALLON products offer a very high degree of customization, an internal review of your request is always necessary. Your personal customer advisor will contact you if there are any questions or will send you an appropriate offer.
VALLON detectors are exclusively manufactured in Germany. We are happy to offer interested parties and customers an insight into our consistent quality management at our development and production site in Eningen.
The detection properties depend not only on the performance of the detector itself, but also strongly on the general conditions of the respective application. Therefore, detailed tests should always be carried out on site.
In the development and manufacture of VALLON detectors, we pursue the goal that our products can be used with as little training as possible. However, for maximum product benefit, we recommend to participate in a user training.
In principle, VALLON detectors are also suitable for treasure hunting. However, we draw your attention to the fact that our detectors have been optimized for other applications with regard to coil characteristics and firmware.
We have essential properties of our detectors tested by independent testing laboratories. This concerns, among others, the military standard MIL-STD-810, which is recognized in the market. If you need further information on a specific product, we will be happy to help you.
FAQ sites are helpful, sometimes however a direct contact is the easier solution. Our support team is looking forward to helping you.
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EU Office +356 2701 9052
UAE Office +971 50 209 3055
info@ballistecmt.com